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Jobs Administration & Secretarial

Executive Customer Service


  • Executive Customer Service
Description
Date : August 9, 2021
Job Type : Permanent
Offer or Seeker : Job Offer
Gender : Mixed
Location : Barachois, 90901, Tamarin, Black River

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem.

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers’ needs to achieve satisfaction

Requirements:

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

 

 



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